Training Manual for Diversity Management

European Commission, Directorate General for Employment, Social Affairs and Equal Opportunities

(report produced by: International Society for Diversity Management (IDM), Human European Consultancy, Migration Policy Group)

2007

Free

Free

Belgian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Latvian, Lithuanian, Polish,  Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Turkish;

European Commission

DG Employment, Social Affairs and Equal Opportunities
B-1049 Brussels /BELGIUM

Contact form on the website (see below)

 http://ec.europa.eu/social/main.jsp?catId=780 (PDF Document for Download)

General Guidance, Human Rights Training

Diversity management

The manual is designed to accompany and support the implementation of diversity management measures and policies within companies. It provides a solid overview of the issue, offers a variety of diversity management applications along with good practice examples, and suggests further sources of information.

The Training Manual for Diversity Management is structured into three main parts:

1. The first section provides an introduction to diversity management as a discipline, which is still in its infancy in Europe. This includes an overview and a definition of the subject, and a description of the benefits resulting from the implementation of diversity management in companies.
2. Section 2 focuses on practical applications of diversity management. It shows how businesses can initiate change processes for optimum diversity management, introduces a self assessment tool (the Diversity Audit) and provides the example of a Charter of Diversity (showing how companies can address the topic). Real life case studies illustrate those steps undertaken by several European companies in the right direction. The manual also suggests ways of conducting company internal workshops for different target groups on the topic of diversity management.
3. The last section gives additional information in the form of a suggested reading list and web-links dealing with diversity management in Europe.

No

Companies, consultants, employers' organisations, trainers

Additional (according to LARRGE evaluation): Non-governmental organisations/civil society, employees, trade unions

All sectors

All regions

(specifically targeted at European Union Member States and Turkey)

Companies of all sizes (small, medium and large)

Yes

The term "Best Practices" is intentionally not used in the manual since it emphasises that every effort towards fostering diversity, and creating active diversity management, is welcome. Learning from each other, sharing experiences and discussing opportunities and dangers seem better means with which to implement a company's own diversity management strategy. The four examples of good practice that are given in the manual were taken from "The Business Case for Diversity - Good Practices in the Workplace" (EC, 2005).

No

No

No

EU Council Racial Equality Directive 2000/43/EC

EU Council Employment Equality Directive 2000/78/EC

National (anti-discrimination) law

Productive and freely chosen work

Right to work

Prohibition of forced or compulsory labour

Prohibition of child labour

Rights at work including the core labour standards

Right to equal treatment and non-discrimination between women and men, gender issues

Right to equal treatment and non-discrimination concerning all other groups

Diversity Management

Right to education

Right to safe and healthy working conditions

Right to fair wages

Right to equal pay for equal work

Right to decent living

Right to rest, leisure and annual leave

Right to reasonable limitation of working hours

Right to permanent employment relationship

Right to privacy

Right to strike

Right to form and join trade unions

Grievance procedures and remediation

Social protection

Right to social security including social insurance, pensions

Mitigation of adverse employment effects

Social dialogue

Freedom of association and right to collective bargaining

Tripartite consultation

External impact

Right to an adequate standard of living

Security issues, private property protection

Right to the highest attainable standard of physical and mental health

• Corporate- / organisational culture
• Customers / consumers
• Discrimination
• Diversity / equal opportunities
• Harassment
• Home workers
• Migrant workers
• Minorities
• Monitoring / auditing
• Recruitment and employment practices
• Stakeholder engagement
• Training, skills and talent
• Working conditions

No

No

No

No

The Training Manual for Diversity Management is an adequate beginner's guide for users in search of clear and understandable information on the issue, as well as basic instructions for putting diversity into business practice. Use the tool to gain an overview of the key points and principles of some practical managerial tools such as a corporate change process, an eight step approach tailored to the needs of SMEs, a procedure for facilitating the use of diversity as a resource, diversity auditing or the signing of a diversity charter. It also contains some good practice examples, and examples of how to design company internal workshops on diversity management. The additional reading list is most helpful in the likely case one has lost track of available information on this fast-growing subject. On the whole, the manual serves to address the increasing complexity in companies' environments regarding the diversity of stakeholders, customers, suppliers, colleagues, and shareholders and the changing political and economic context. Moreover, it outlines some steps towards actively managing this.

traisem_en.pdf
Evaluation_francaise_-_Training_Manual_for_Diversity_Management.pdf